Our Commitment to You: Every purchase from Cancer Council Shop supports vital skin cancer research, prevention, and support programs. Thank you for joining us in the fight against skin cancer while staying protected in style.
Product Information
What types of products do you offer?
We specialize in sun protection products including:
- Activewear (Active Bottoms, Active Hoods, Active Jackets, Active Shorts)
- Swimwear for all ages (Baby Swimwear, Boys Swim Shorts, Zip Suits)
- Beach accessories (Bags & Pouches, Beach Dresses, Beach Shirts)
- Children’s sun protection (Baby Swim Hats, Boys Rashies)
- Family sun protection solutions
Are your products suitable for the whole family?
Yes! Our product range is designed for active families and individuals of all ages. We offer specialized sun protection for babies (0-2 years and 0-5 years), children, and adults, ensuring everyone stays protected during outdoor activities.
What makes your sun protection products special?
Our products combine style with superior sun protection technology. They’re designed to seamlessly integrate into your active lifestyle while providing reliable protection against harmful UV rays. Each purchase supports skin cancer research and prevention programs.
Shipping & Delivery
Where do you ship to?
We ship worldwide with the exception of some Asian countries and remote locations. We’re proud to serve customers globally as your trusted partner in sun protection.
What shipping options are available?
We offer two main shipping options:
- Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch with tracking
- Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after dispatch
How long does order processing take?
Orders are processed within 1-2 business days from our facility at 3654 Carriage Lane, Mansfield, US 44907. During peak seasons, processing may occasionally take an additional day.
When will I receive my order?
Delivery times vary based on your location and shipping method:
- Standard Shipping: 10-15 business days after dispatch
- Free Shipping: 15-25 business days after dispatch
Will I receive tracking information?
Yes, once your order leaves our warehouse, you’ll receive a confirmation email with tracking information. Our carriers will keep you updated on your package’s journey to your doorstep.
Are there any additional costs for international orders?
International customers are responsible for any customs duties, taxes, or import fees that may apply in their country.
Returns & Exchanges
What is your return policy?
We accept returns within 15 days of receipt. Items must be in original condition with tags attached. Return shipping costs are the responsibility of the customer.
How are refunds processed?
Refunds are processed to your original payment method once we receive and inspect the returned items.
What if I receive a damaged or incorrect item?
Please contact us immediately at [email protected] if you receive damaged or incorrect items. We’ll work quickly to resolve the issue and ensure you get the correct, undamaged products.
Payment & Account
What payment methods do you accept?
We accept the following payment methods for your convenience:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Yes, we use secure payment processing systems to ensure your financial information is protected. We partner with trusted payment providers to maintain the highest security standards.
Do I need to create an account to shop?
While you can checkout as a guest, creating an account allows you to track orders, save your preferences, and enjoy faster checkout in the future.
Customer Service
How can I contact customer service?
Our customer service team is here to assist you with any questions or concerns. Contact us at [email protected] and we’ll be happy to help track your order or address any delivery issues.
What are your customer service response times?
We typically respond to all customer inquiries within 1-2 business days. During peak seasons, response times may be slightly longer, but we strive to address all concerns promptly.
Need Immediate Assistance? For delivery questions or concerns, contact our customer service team at [email protected]. We’re committed to ensuring your sun protection needs are met with reliable service and support.