Shipping Policy

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods & Delivery Times

International Shipping

We ship worldwide, excluding certain Asian countries and remote regions. International customers are responsible for any customs duties, taxes, or import fees that may apply in their country.

Returns & Exchanges Policy

At Cancer Council Shop, we stand behind the quality of our premium sun protection products. We want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help with our straightforward returns and exchanges process.

Returns & Exchanges Timeframe

We accept returns and exchanges within 15 days from the date you receive your items.

Return Conditions

To be eligible for a return or exchange, your item must be:

• In original condition with tags attached
• Unworn and unused
• In the original packaging
• Accompanied by the original receipt or proof of purchase

Return & Exchange Process

1Submit Your Request

Contact our customer service team within 15 days of receiving your order. Use the template below to ensure we have all the necessary information.

2Receive Return Instructions

Within 2 business days, you’ll receive:

• Return authorization number
• Shipping instructions and address
• Return shipping label (if applicable)

3Ship Your Return

Package your items securely and include:

• All original items in their packaging
• Copy of your receipt or order confirmation
• Return authorization number clearly visible

4Processing

Once we receive your return:

• We’ll inspect the items within 3-5 business days
• You’ll receive email confirmation of receipt and inspection
• Approved returns will be processed immediately

Refund Information

Refund Timeline

Refunds are processed within 5-7 business days after we receive and inspect your return.

Refund Method

Your refund will be issued to your original payment method:

• Credit/Debit Cards (Visa, MasterCard, JCB): 5-7 business days to appear on your statement
• PayPal: 3-5 business days to reflect in your account

Shipping Costs

Original shipping fees are non-refundable. Return shipping costs are the responsibility of the customer, unless the return is due to our error or defective merchandise.

Exchanges

For size or product exchanges:

• We’ll ship the replacement item once we receive your return
• Standard shipping charges apply for the new item
• If the exchange item costs less, we’ll refund the difference
• If it costs more, we’ll contact you for payment

International Returns

As we serve customers worldwide (excluding certain Asian and remote regions):

• International customers are responsible for return shipping costs
• Customs duties and taxes are non-refundable
• Please mark the package as “Returned Goods” to avoid additional customs charges