Term and Conditions

1. Acceptance of Terms

By accessing and using the Cancer Council Shop website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or services.

2. User Responsibilities and Account

2.1 Account Registration

While browsing our site doesn’t require an account, creating one enables faster checkout and order tracking. You are responsible for:

• Maintaining the confidentiality of your account credentials
• Providing accurate and complete information during registration and checkout
• Updating your information to ensure it remains current
• All activities that occur under your account

2.2 Prohibited Activities

You agree not to:

• Use our website for any illegal or unauthorized purpose
• Violate any laws in your jurisdiction
• Transmit any viruses, worms, or malicious code
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of the website

3. Products and Services

3.1 Product Description

Cancer Council Shop specializes in premium sun protection products including:

• Activewear (bottoms, hoods, jackets, shorts)
• Baby and children’s swimwear and accessories
• Beachwear and rash guards
• Swim hats and protective gear
• Bags and pouches

We strive to accurately display product colors and features, but actual appearance may vary slightly due to monitor settings.

3.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products at any time.

4. Orders and Payment

4.1 Order Process

Order processing occurs within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

4.2 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely through encrypted channels.

4.3 Pricing and Taxes

All prices are listed in US dollars. International customers are responsible for any customs duties, taxes, or import fees applicable in their country.

5. Shipping and Delivery

5.1 Shipping Methods

We offer two shipping options:

• Standard Shipping – $12.95 via DHL or FedEx (10-15 business days after shipment)
• Free Shipping – Available for orders over $50 via EMS (15-25 business days after shipment)

5.2 Delivery Areas

We ship worldwide, excluding certain Asian countries and remote regions. Delivery times are estimates and not guaranteed.

5.3 Order Tracking

Tracking information is provided for all orders. For free shipping orders, tracking is sent via email.

6. Returns and Exchanges

6.1 Return Policy

We accept returns and exchanges within 15 days from the date you receive your items.

6.2 Return Conditions

To be eligible for return or exchange, items must be:

• In original condition with tags attached
• Unworn and unused
• In the original packaging
• Accompanied by the original receipt or proof of purchase

6.3 Non-Returnable Items

For health and safety reasons, the following cannot be returned:

• Baby Swim Hats (due to hygiene reasons)
• Any opened or used personal care items
• Items without original tags or packaging

6.4 Return Process

To initiate a return or exchange:

1. Contact our customer service within 15 days of receipt
2. Receive return instructions and authorization number
3. Ship items securely with required documentation
4. Wait for inspection and processing (3-5 business days)

6.5 Refunds

Refunds are processed within 5-7 business days after we receive and inspect your return. Original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility unless the return is due to our error.

7. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Cancer Council Shop or our content suppliers and protected by international copyright laws. The Cancer Council name and logo are registered trademarks.

You may not reproduce, distribute, modify, or create derivative works from any content without our express written permission.

8. Limitation of Liability

Cancer Council Shop shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from:

• Your use or inability to use our services
• Any unauthorized access to or use of our servers
• Any interruption or cessation of transmission to or from our service
• Any bugs, viruses, or similar that may be transmitted through our service
• Any errors or omissions in any content
• Any loss or damage incurred as a result of using any content posted or shared through the service

Our total liability for any claim arising from your use of our website or products shall not exceed the amount you paid for the product(s) in question.

9. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy, which is incorporated into these Terms, explains how we collect, use, and safeguard your data.

10. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the United States, specifically the state where our company is registered, without regard to its conflict of law provisions.

11. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website. Your continued use of the site after changes constitutes acceptance of the modified terms.

12. Contact Information

Thank you for choosing Cancer Council Shop for your sun protection needs. We’re committed to ensuring your complete satisfaction with our products and service.